Townhalls after coastal scrutiny: facilitation notes from a heavy industry pilot

Open with the toughest question you are willing to answer truthfully. Saving it for the end signals evasion. We script the first ninety seconds tightly, then loosen to allow plant-specific anecdotes.

Union reps notice when HR and sustainability tell different stories. Run a joint rehearsal with explicit handoffs—not just shared slides.

Capture sentiment anonymously on paper if digital channels feel surveilled. The goal is signal, not precision statistics.

Follow up within 72 hours with a written FAQ that acknowledges unanswered questions. Silence fuels alternate narratives faster than imperfect answers.